Privacy Policy

Last updated: 19 July 2026

Who we are

This policy is issued by مؤسسة الرؤيا المتقدمة للحلول التقنية (trading in English as Advance Vision Tech Solutions), commercial registration no. 580786, national establishment no. 101034747, Amman, Jordan — the owner and operator of the ADVATOUCH application, its cloud service, and this website ("we", "us"). It explains how we handle personal data across the website, the ADVATOUCH online account and licensing service, payments, and optional integrations. By using our services you agree to this policy.

Information we collect

• Account details: your name and email address, used to create and secure your account.
• License and order records: your license status, device seats, order references, and payment confirmations.
• Your business records: catalog, customers, orders, documents, and expenses you create in ADVATOUCH — synced to your account so your devices stay consistent.
• Messaging data: when you connect a channel, the customer messages, sender names/IDs, and delivery events Meta provides for that channel.
• Technical data: device identifiers used for licensing, and basic logs for security and reliability.

How we use your information

We use this information to run ADVATOUCH for you: provide and secure your account, sync your data between your devices and your backups, activate and renew licenses, deliver app downloads and receipts, respond to support requests, and meet legal obligations. We do not sell personal data, and we do not use your customers' messages for advertising.

Where your data lives

ADVATOUCH is local-first: your working data is stored in a database on your own tablet and remains usable offline. The cloud service keeps a synchronized copy tied to your account for multi-device use, and — when you use backup — encrypted, validated snapshots you can restore. Data you keep only on the device is managed by you.

Payments

Payments are processed by our payment provider, MEPS, on a secure hosted page. We receive confirmation of your order and a transaction reference, but we do not collect or store your full card details on our servers. CliQ and bank transfers are verified manually against our published details.

Messaging integrations

If you connect WhatsApp Business, Facebook Messenger, or Instagram, we process the integration data and messages required to show your inbox and send the replies you approve, in line with Meta's platform requirements. Access tokens are stored encrypted on our servers and are never exposed to your tablet or browser. These integrations depend on your authorization and on Meta's availability and approval. See Meta Channel Connections for the full disclosure, including how to disconnect.

AI features

When you use the optional AI assistant in ADVATOUCH, the relevant conversation excerpt and your store profile (catalog and policy text) are sent to a third-party AI provider (currently Google Gemini, with Cloudflare Workers AI as fallback) to generate a draft for your review. Drafts are never sent to customers automatically, this data is not used for advertising and is not sold, and you can disable AI features in the app settings. See the AI Usage Disclosure for details.

Retention and deletion

We keep personal data only as long as needed to provide the service and meet legal, accounting, and security obligations. You can request deletion of your data at any time — see our Data Deletion page for the process, the automated Meta callbacks we support, and the exceptions.

Contact

For any privacy question, contact us at [email protected].