Meta Channel Connections

Last updated: 19 July 2026

What connecting does

You connect your own business assets — your WhatsApp Business number, your Facebook Page, your Instagram business account — through Meta's official authorization flows (embedded signup / OAuth). You choose the asset and approve the permissions on Meta's own screens; we never ask for your Facebook or Instagram password.

The permissions requested are only those needed to receive customer messages on the connected channel and send the replies you write or approve. Access tokens are stored encrypted on our servers and are never exposed to your tablet or browser.

What we read and what we send

• We read: messages your customers send to the connected channel, sender names/IDs as provided by Meta, and delivery events.
• We send: only the messages you (the merchant) write or approve. Nothing is sent to a customer automatically.
• We use this data solely to show your inbox, create and manage orders, and draft suggestions you review. It is never sold or used for advertising.

Connection status you can see

The app shows each channel as connected, disconnected, pending confirmation, or needs-reconnect (for example when Meta expires a token or permissions change). When a connection expires, sending stops and the app asks you to reconnect — nothing is sent on a dead connection.

Disconnecting a channel

You can disconnect any channel from the app at any time. Disconnecting deletes the stored access token from our database, revokes it with Meta on a best-effort basis, and the app stops using that channel immediately. Your business records — orders, customers, past conversation history — remain available to you unless you ask us to delete them.

Requesting data deletion

Meta's standard data-deletion callbacks are supported for all channels, and you can request deletion directly at any time — see our Data Deletion page or email [email protected].