Data privacy

Data Deletion

How to request deletion of your data from our services, ADVATOUCH cloud data and backups, and messaging integrations.

Last updated: 19 July 2026

How to request data deletion

To request deletion of your data from our services, email us at [email protected].

Please include the following so we can verify your request:

  • Your full name and business name.
  • The email address associated with your ADVATOUCH account.
  • A description of the data to delete (e.g. cloud backups, WhatsApp / Messenger / Instagram records, account data).

ADVATOUCH account and cloud data

We will delete your ADVATOUCH online account, license information, synced business records, and eligible cloud backup snapshots. Once cloud backups are deleted, they cannot be recovered.

Messaging and Meta integration data

If you connected WhatsApp Business, Facebook Messenger, or Instagram, we will delete the associated integration records, stored access tokens, and stored message data where eligible.

Platform-initiated deletion requests

Requests originating directly from Meta — such as signed data-deletion requests sent when a user removes the app — are handled automatically by our backend in line with Meta's data-deletion requirements. Each automated request receives a confirmation reference, and its progress can be checked on our Data Deletion Status page.

Local tablet data

Data stored locally on your own tablet by the ADVATOUCH application is under your control and must be removed by you on the device — by clearing the app's data or uninstalling the app.

Retention exceptions

Some records may be retained after a deletion request for:

  • Legal and regulatory compliance.
  • Security, fraud prevention, and audit logs.
  • Accounting and billing records.
  • Dispute resolution and service-integrity needs.