Data Deletion.
Learn how to request deletion of your data from our services, Veylora cloud backups, and messaging integrations.
Last updated: 2 June 2026
How to Request Data Deletion
To request the deletion of your data from Advance Vision Tech Solutions services, please send an email to:
In your email, please include the following information to help us verify your request:
- Your full name and company name.
- The email address associated with your Veylora account or service request.
- A description of the data you want deleted (e.g., cloud backups, WhatsApp records, account data).
Veylora Account and Cloud Data
We will delete your Veylora online account, support history, license information, and cloud backup snapshots where eligible. Once cloud backups are deleted, they cannot be recovered.
Messaging and Meta Integration Data
If you used our WhatsApp Business or Facebook Messenger integrations, we will delete or review for deletion any associated integration records, access tokens, and stored message metadata where eligible.
Requests originating directly from third-party platforms, such as Facebook app removal signed requests, are handled automatically by our online backend service according to Meta's data deletion requirements.
Local Desktop Data
Data stored locally on your own computer by the Veylora desktop application is not accessible to us and must be managed or deleted by you locally.
Retention Exceptions
Please note that some records may be retained after a deletion request for the following reasons:
- Legal and regulatory compliance.
- Security, fraud prevention, and audit logs.
- Accounting and billing records.
- Dispute resolution and service-integrity requirements.